Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSIBK524 Mapping and Delivery Guide
Manage complex risk portfolios for insurance broking clients

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSIBK524 - Manage complex risk portfolios for insurance broking clients
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage clients with a complex insurance portfolio by identifying and assessing risks and negotiating insurance changes and renewals. It involves identifying additional exposures and advising on changes to the insurance program.The unit applies to those who work with wholesale clients in a brokerage organisation to synthesise industry information and monitor clients’ product needs.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant state and territory regulatory authorities to confirm those requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational equipment, technology, software and consumables

organisational records

organisational policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify significant risk changes impacting client portfolio
  • Identify significant variations in client’s insurance program by monitoring client requested changes
  • Identify major changes to level of risk exposure by monitoring and analysing external environment against client program
  • Undertake risk assessment in compliance with organisational policies and procedures
  • Seek specialist advice as required and according to organisational procedures
  • Identify precedents through analysis of similar situations
  • Maintain records of risks assessed and actions taken
       
Element: Advise client on changes to insurance program
  • Provide advice based on assessment of current insurance program that considers changes in risk context and external environment
  • Present alternative risk management strategies
  • Undertake a cost-benefit analysis of program options
  • Identify, record and verify client’s preferred program options
  • Obtain client declarations, as required by insurers
       
Element: Negotiate complex changes and renewals with insurers
  • Identify suitable market for client requirements and approach selected insurers according to organisational procedures
  • Obtain client instructions for negotiated outcomes with insurers
  • Negotiate options and alternative portfolio structures with insurers
  • Obtain negotiated outcomes that provide level of cover required by client
       
Element: Obtain client instructions and arrange changes to insurance program
  • Advise client on outcomes of negotiation with insurers and provide client with opportunity to discuss and question alternatives
  • Explain benefits and disadvantages of available options to client and make recommendations
  • Clarify and document client instructions and communicate change instructions to insurers
  • Issue insurance documents within required timeframes and according to organisational requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

manage a complex risk portfolio for at least two different insurance broking clients.

In the course of the above, the candidate must:

synthesise and coordinate knowledge of the industry to monitor client’s need for portfolio changes

undertake client interviews, gather information and analyse options based on risk assessment methodologies, for presentation to the client

review insurance benefits, credit stability assessments, claims history, and level of supplier service.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and compliance requirements relating to client management procedures

organisational policies, procedures and authorities in developing management plans for clients with complex portfolios and risks

risk assessment methods and risk management strategies required to develop risk management plans for clients with complex risks

techniques to interpret and analyse client’s needs, including key trends and structure of client’s industry and insurance market

key marketing principles and practices applied when managing complex client portfolios

range of insurance products on the market, including knowledge of complex products

key aspects of cost-benefit analysis used in managing complex client risk portfolios and risk portfolios with high risk volatility

insurance fundamentals and methods to interpret, comprehend and apply policy wording

precedents and previous organisational results for changes in complex risk portfolios.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify significant variations in client’s insurance program by monitoring client requested changes 
Identify major changes to level of risk exposure by monitoring and analysing external environment against client program 
Undertake risk assessment in compliance with organisational policies and procedures 
Seek specialist advice as required and according to organisational procedures 
Identify precedents through analysis of similar situations 
Maintain records of risks assessed and actions taken 
Provide advice based on assessment of current insurance program that considers changes in risk context and external environment 
Present alternative risk management strategies 
Undertake a cost-benefit analysis of program options 
Identify, record and verify client’s preferred program options 
Obtain client declarations, as required by insurers 
Identify suitable market for client requirements and approach selected insurers according to organisational procedures 
Obtain client instructions for negotiated outcomes with insurers 
Negotiate options and alternative portfolio structures with insurers 
Obtain negotiated outcomes that provide level of cover required by client 
Advise client on outcomes of negotiation with insurers and provide client with opportunity to discuss and question alternatives 
Explain benefits and disadvantages of available options to client and make recommendations 
Clarify and document client instructions and communicate change instructions to insurers 
Issue insurance documents within required timeframes and according to organisational requirements 

Forms

Assessment Cover Sheet

FNSIBK524 - Manage complex risk portfolios for insurance broking clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

FNSIBK524 - Manage complex risk portfolios for insurance broking clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: